Fraud Claim Process

GunBroker.com has a process to deal with Fraud Claims.

Fraud Claim Process

1. Contact Seller

The buyer and seller must be residents of the United States of America.

2. File Claim

Between 30 and 60 days from the auction end date You must file a claim with GunBroker.com between 30 and 60 days from the auction end date/time.

3. Send Required Documents

GunBroker.com will ask you, the buyer, to send proof of payment by mail or support issue.
GunBroker.com may ask you to send the following:

  • Credit card refund denial
  • USPS report
  • A police report
  • IC3 report

4. Claim is Reviewed

GunBroker.com will review all the required documents to your claim.
GunBroker.com will also try and reach out to the seller for their side of the story.
GunBroker.com gunsmith may be required to inspect the item.
GunBroker.com will approve or deny your claim.

4. Affidavit is sent

If GunBroker.com approves your claim, GunBroker.com will send you, the buyer, an affidavit to sign.
The affidavit states you agree you did not receive the item, or, the item received will be shipped to a gunsmith chosen by GunBroker.com.
Once you sign the affidavit, you, the buyer, will return the document to GunBroker.com.

4. Process Payment

Once GunBroker.com receives the affidavit, GunBroker.com will process your payment and send you the correct refund.

5. Cancel Fraud

Anytime If the seller sends you, the buyer, the item you won from the auction to your satisfaction.

How to cancel a fraud claim.

  • Go to Fraud Claims in My GunBroker and use the “select” action arrow option on the Fraud Claim row to cancel the claim.

Seller steps for a fraud claim

1. Buyer files fraud claim

Some time between 30 and 60 days from the item end date/time The buyer of an auction you listed files a fraud claim against you, the seller. The buyer started the process because they have not received the item from you or the item was not as advertised.

2. Seller disputes the fraud claim

Some time after the claim was filed If you feel the buyer has filed this fraud claim in error, you can dispute the fraud claim. You, the seller, will need to fill out a form explaining your side of the story.
The fraud claim will have a “Dispute” status. If you refunded the buyer, please have proof of the refund forwarded.
GunBroker.com will review all information.

How to dispute a fraud claim

  • Go to Fraud Claims in My GunBroker and use the “select” action arrow option on the fraud claim against you to dispute the fraud claim.

Fine Print

  • You, the buyer, must file a claim with GunBroker.com between 30 and 60 days from the auction end date.
  • You, the buyer, cannot file more than 3 claims per 6 months.
  • If you, the buyer, paid with a credit card and or a payment gateway service such as PayPal, GunPal, etc, you must dispute the charge with the credit card company and or the payment gateway.
    You, the buyer, will have to show proof that you were denied from your credit card and or payment gateway.
  • GunBroker.com will ONLY cover up to $500 on a claim.
  • All claims have a $100 deductible.
  • GunBroker.com will ONLY process a claim against a single auction or fixed price transaction
  • GunBroker.com will deny a claim if the seller was not in good standing at the time of the transaction.
  • GunBroker.com will deny a claim if the you, the buyer, are not in good standing when the claim is processed.
  • GunBroker.com will deny a claim if the transaction was NOT completed in full compliance with all federal, state, local laws, and our User Agreement.
  • GunBroker.com will NOT pay any cost associated with sales tax, shipping cost, escrow fees, transfer fees, and fees.
  • GunBroker.com will deny a claim if the buyer or the seller live outside the United States of America.
  • GunBroker.com will deny a claim where the item was paid in cash.
  • GunBroker.com will deny a claim where the item was paid by barter or trade.
  • GunBroker.com will deny a claim where the item was damaged by shipping.
  • GunBroker.com will deny a claim where the item was lost or damaged by any 3rd party or FFL.
  • GunBroker.com will deny a claim where the item was picked up in person by you, the buyer.
  • GunBroker.com will deny a claim where there is difference in opinion over the condition of the item.
  • GunBroker.com will deny a claim when we deem there has been buyer’s remorse.